How It Works
- Purchase a pass on our website, our app, or at any station kiosk. If at the kiosk, start by tapping “BUY A PASS” on the kiosk screen. You will need a valid credit card, along with zip code and phone number.
- Once your pass is set up, select the dock number icon for the bike you’d like to check out. The dock will beep for 30 seconds – go over and tug on the handlebars to disengage the bike from the dock. Adjust the seat to fit your height, and you’re set to ride!
- Does the bike have an issue? Simply re-dock the bike and from the station kiosk, tap “I HAVE A PASS” and follow the instructions to enter your phone number or look your account up by your credit card. If you have an issue, please call 513-621-2453 and we’ll give you a hand!
- Already bought a Two-Hour pass through our website? It will activate upon first use from the station – tap “I HAVE A PASS” and enter your mobile phone number. You’ll be sent a text message – enter this code on the following kiosk screen to complete 2-step verification. You may also swipe the associated credit card to pull up the Pass in our system. Select the dock number icon for the bike you’d like to check out and remove the bike from the dock.
Grab lunch with a friend in Mainstrasse, take an energizing ride along the riverfront, grocery shop at Findlay Market, grab lunch at Fountain Square, catch a Red’s game – the possibilities are endless!
Experience an issue with the bike? Give us a call at 513-621-2453 and we’ll help you out!
Return & Repeat
- Two Hour, Monthly, and Annual Passes include taking as many trips up to 2 hours as you’d like – so keep an eye on the clock! If you’ve signed up for SMS notifications, we’ll send you a friendly reminder at the 110-minute mark. Do you want to keep riding and avoid usage fees?
- Locate a nearby station and dock the bike to close out your current trip. Listen for 3 beeps to confirm your bike is docked.
- From the station kiosk, tap “I HAVE A PASS” and enter your phone number to complete 2-step verification. You may also swipe the associated credit card. Select the dock number icon for that same bike or another, wait for the beeps, and remove the bike from the dock. Your trip clock restarts, and you’re set for another 2 hours!
- Did you already dock your bike, but NOT receive this notification? Give us a call at 513-621-2453 and we’ll help you out!