Two-Hour Passes can be either purchased online through our website (which are activated at the kiosk upon first use), through our app, or they can be purchased from any Red Bike kiosk station. Annual and Monthly Passes can be purchased online through our website or through our app.
When a bike is kept out beyond the two hour limit, $5 is accrued for every subsequent hour interval (up to a maximum of $20). The two hour limit is to encourage on-demand trips, as we are a bike share system, not explicitly a bike rental system. Some users like to take longer rides or keep the bike out beyond two hours, which is fine, but that’s technically one less bike available in the share system for someone else to use.
If you want to keep riding and avoid usage fees, you simply need to close out your current trip and start a new one. This effectively resets the trip clock and can be done from any kiosk station. Locate a nearby station and dock the bike to close out your current trip. Listen for 3 beeps to confirm your bike is docked. If you are using the app, check out a new bike. If you are using the station kiosk, hit “I have a pass” and enter your phone number to complete 2-step verification. You may also swipe the associated credit card. Select the dock number icon for that same bike or another, wait for the beeps, and remove the bike from the dock. Your trip clock restarts, and you’re set for another two hours!
If you have any questions regarding overage fees that you’ve accumulated,
contact us at 513-621-2453.