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System Technician

Outreach and Education Ambassador

 

 

 

 

 

 

 

 

 

JOB TITLE: System Technician

JOB TYPE: Full or Part-Time, including weekends, 20-40 hours a week

COMPENSATION: $13-$15/hour, health benefits available to full-time employees.

APPLICATION DEADLINE: Interviews will be scheduled as qualified applications arrive.

REQUIREMENTS: Must be a licensed driver.

Red Bike is looking for System Technicians to help with all aspects of operating the Red Bike system, including rebalancing the system by moving bikes from full to empty stations and the reverse, changing e-bike batteries, completing bicycle and station maintenance and refurbishment, and providing customer service to our riders. Ideal candidates will be highly motivated, team oriented, friendly individuals with strong customer service and problem-solving skills, and will be available to work peak hours (nights & weekends). Full and part time positions are available based on applicant’s qualifications, availability, and desired schedule. The System Technicians report to the Operations Manager.

Red Bike is the region’s most fun system of public transportation: A bike sharing system serving Cincinnati & Northern Kentucky with 600 classic and electric-assist bicycles, from 62 stations. Red Bike is a non-profit organization dedicated to the joy and wellness of our neighbors by providing a low-cost, healthy, and green transportation option that makes Greater Cincinnati more vibrant and connected.

Please submit a resume and brief introductory email to support@cincyredbike.org.

BIPOC and multilingual individuals are strongly encouraged to apply.

Red Bike is an Equal Opportunity Employer and a drug-free workplace.

Training on bicycle and station maintenance and system technology will be provided. No bike mechanic experience required.

Primary Responsibilities

  • Maintain bicycle and station operations including rebalancing, swapping e-bike batteries, bicycle maintenance, station maintenance and cleanliness.
  • Close coordination with Operations Manager and the customer service team to ensure that all customer needs are addressed and resolved.
  • Interact with customers as a public face of Red Bike, ensuring positive experiences at all times.

Day to Day Responsibilities:

  • Rebalance the system – Addressing full or empty stations.
  • Swap e-bike batteries.
  • Inspect and evaluate bicycles and Red Bike stations for safety, functionality, and cleanliness.
  • Perform routine bicycle maintenance, cleaning and repairs as necessary.
  • Identify and report bicycles in need of in-house repair.
  • Perform routine station maintenance and repairs as necessary.
  • Identify, report, and resolve, if possible, all station malfunctions and/or problems.
  • Dismantle, refurbish, repaint, and re-install stations and docks in the field.
  • Use technology to record all maintenance/repair activity.
  • Assist with bike and station assembly and installation.
  • Answer customer service calls and respond to customer needs in the field.
  • Operate and maintain system vehicles.
  • Attend and help promote Red Bike at events.

Position Requirements:

  • Strong interpersonal and relationship building skills.
  • Problem solving and critical thinking skills.
  • Team oriented and focused on continuous improvement.
  • Ability to understand technical aspects of the software and the hardware capabilities and needs of a bike share system.
  • Valid driver’s license and good driving record.
  • Mechanical or electrical background a plus.
  • Skills with hand tools, power tools, and general maintenance and repair a plus.
  • Self-motivated and ability to deal with and meet changing deadlines.
  • Comfortable in a fast-paced, warehouse/shop environment.
  • Comfortable riding a bicycle in city traffic.
  • Ability to lift up to 50+ lbs. repeatedly; cycle up to 10 miles per day in urban areas; stoop, bend, and stand for long periods.
  • Willingness and ability to work evenings and weekends.
  • Willingness to have fun!

 

 

JOB TITLE: Outreach and Education Ambassador

JOB TYPE: Part-Time

COMPENSATION: $13-$15/hour

APPLICATION DEADLINE: Winter 2022. Interviews will be scheduled as qualified applications arrive.

REQUIREMENTS: Must be a licensed driver

Red Bike is looking for Outreach and Education Ambassadors to advance Red Bike’s industry-leading equity program, grow Red Bike membership and usage, build awareness about Red Bike within targeted communities, and assist with addressing customer service concerns of existing Red Bike members. A successful candidate will be an outgoing people person, who combines a strong understanding of community organizing with a knowledge and passion for customer service and who has strong relationship building skills. The Outreach and Education Ambassadors will report to the Outreach and Education Manager.

Red Bike is the region’s most fun system of public transportation: A bike sharing system serving Cincinnati & Northern Kentucky with 600 classic and electric-assist bicycles from 62 stations. Red Bike is a non-profit organization dedicated to the joy and wellness of our neighbors by providing a low-cost, healthy, and green transportation option that makes Greater Cincinnati more vibrant and connected.

Please submit a resume and brief introductory email to support@cincyredbike.org.

BIPOC and multilingual individuals are strongly encouraged to apply.

Red Bike is an Equal Opportunity Employer and a drug-free workplace.

Primary Responsibilities:

  • Advance Red Bike Go, Red Bike’s nationally recognized equity outreach program that connects low income and minority individuals to Red Bike.
  • Plan, organize, and execute community and neighborhood events to introduce and promote Red Bike.

Day to Day Responsibilities:

  • Take the message of Red Bike out into the community and talk to people and organizations about the benefits of riding a bike for transportation or recreation.
  • Build relationships throughout the community to interact with people, create partnerships, and increase bike riding.
  • Organize and conduct community bike rides and other events to promote and encourage bike riding.
  • Answer customer service calls and respond to them to a ensure positive resolution.

Position Requirements:

  • Strong interpersonal and relationship building skills.
  • Problem solving and critical thinking skills.
  • Team oriented and focused on continuous improvement.
  • Strong understanding of computer software and social media applications.
  • Self-motivated and ability to deal with and meet changing deadlines.
  • Comfortable riding a bicycle in city traffic.
  • Comfortable in a fast-paced work environment.
  • Ability to lift up to 50+ lbs., ride up to 10 miles per day in urban areas; stoop, bend, and stand for long periods.
  • Willingness and ability to work evenings and/or weekends.
  • Commitment to having fun.