Jobs

Job Title: Field Technician 
Job Type: Full or Part-Time, including weekends, 20 – 40 hours per week. 
Compensation: $15 – $17/hour, health benefits available to full-time employees.  
Application Deadline:  
Requirements:  
Must be a licensed driver. 
Must be able to lift 50 lbs.  

Red Bike is looking for Field Technicians to help with all aspects of operating the Red Bike system, including swapping e-bike batteries, rebalancing the system by moving bikes from full to empty stations, addressing issues of equipment functionality, and limited in-person customer service. Ideal candidates will be highly motivated, team oriented, friendly individuals with above average problem-solving skills, and will be able to work peak hours (nights and weekends). Full and part-time positions are available based on applicant’s qualifications, availability, and desired schedule. Field Technicians will report to the Operations Manager.  

Red Bike is the Cincy region’s non-profit station-based bike share system. We are a small local team connecting people to places and each other by providing a reliable, low-cost, and green transportation option. We partner with communities to improve lives through bikes. We are working toward a more just and joyful transportation network by changing how people move. We are currently a system of 800 bikes and 72 stations.

BIPOC and multilingual individuals are strongly encouraged to apply.  

Red Bike is an Equal Opportunity Employer and a drug-free workplace.  

Training on system technology will be provided.  

Primary Responsibilities:  
Maintain bicycle and station operations including swapping e-bike batteries, rebalancing, and basic station maintenance.  
Close coordination with Operations Manager and the customer service team to ensure that all customer needs are addressed and resolved.  
Interact with customers as a public face of Red Bike, always ensuring positive experiences.  

Day to Day Responsibilities: 
Swap e-bike batteries. 
Rebalance the system – address full or empty stations. 
Inspect and evaluate bicycles and Red Bike stations for safety, functionality, and cleanliness.  
Identify bicycles in need of repair and return them to the shop facility.  
Perform basic station maintenance as necessary.  
Identify, report, and resolve, if possible, all station malfunctions and/or problems.  
Use technology to record all maintenance issues. 
Respond to customer needs in the field.  
Safely operate and maintain system vehicles. 
Attend and help promote Red Bike at events.  

Position Requirements: 
Strong interpersonal and relationship building skills.  
Problem solving and critical thinking skills.  
Team oriented and focused on continuous improvement.  
Ability to understand technical aspects of the software and hardware capabilities and needs of a bike share system.  
Valid driver’s license and good driving record.  
Mechanical or electrical background is a plus. 
Skills with hand tools, power tools, and general maintenance and repair are a plus.  
Self-motivated and able to deal with and meet changing deadlines.  
Comfortable in a fast-paced warehouse/shop environment.  
Comfortable riding a bicycle in city traffic is a plus.  
Ability to lift 50+ lbs. repeatedly. 
Stoop, bend, and stand for long periods of time.  
Manual dexterity and attention to detail.  
Willingness and ability to work evenings and weekends.  

To apply, email cover letter & resume to support@cincyredbike.org